Terms & Conditions

TERMS AND CONDITIONS OF USE

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and SWAP Working Holidays Canada Inc., trading as SWAP, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by SWAP and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services SWAP and accessing the Website in connection with the provision of such services.

You must be at least 16 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 16 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of SWAP, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

2. You may, for your own personal, non-commercial use only, do the following: a. retrieve, display and view the Content on a computer screen b. print one copy of the Content
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of SWAP.
4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify SWAP for all claims resulting from Content you supply.

Prohibited use

6. You may not use the Website for any of the following purposes: a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order; c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

7. You must ensure that the details provided by you on registration or at any time are correct and complete.
8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of SWAP or that of our affiliates.
14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. Privacy Policy and Cookies Policy
16. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: Cookie policy Privacy policy

Availability of the Website and disclaimers

17. Any online facilities, tools, services or information that SWAP makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. SWAP is under no obligation to update information on the Website.
18. Whilst SWAP uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
19. SWAP accepts no liability for any disruption or non-availability of the Website.
20. SWAP reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
23. To the maximum extent permitted by law accepts no liability for any of the following: a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; b. loss or corruption of any data, database or software; c. any special, indirect or consequential loss or damage.

General

24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
31. The participant understands that any discount code or credit issued on to their account will only be removed from the final payment. Promotional offers can’t be applied to deposits.

SWAP details

32. SWAP Working Holidays Canada Inc., trading as SWAP, is a company incorporated in Canada with company number 1001166978 whose registered address is 44 Victoria Street, Suite 1515, Toronto, ON M5C 1Y2 and it operates the website SWAP.ca

You can contact SWAP by email on info@swap.ca.

YOUR INTERN USA PROGRAM CONDITIONS

The Intern USA program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”) and supported by a regulated US State Department sponsor. The Company acts as an international representative for the Visa sponsor (“the sponsor”). The program is designed to support participants to complete the steps required to obtain a DS-2019 (visa sponsorship document) form which permits them to apply for a J1 Intern Visa (the “J1”) which is issued separately by the US government and to have an internship approved by the visa sponsor.

The ethos of this program is to gain experience in your field of study and bring that experience home to Canada to share with your countrymen. This is an internship programme and any position you take must be an internship. The training you receive in your position will be directly related to your field of study and will be progressive - i.e. will clearly be developing your skills and knowledge.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. PROGRAMME INCLUSIONS

All customers will receive: eligibility screening, access to an internship database, J1 visa assistance and DS-2019 (visa sponsorship document), in-country support, medical insurance and internship vetting by visa sponsor. Full program inclusions are listed on our website.

2. PROGRAMME COSTS AND PAYMENTS

The cost of your program will be determined by the length of your internship in the US. Prices can be found on our website. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Assessment fee: • This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register on the Intern USA programme  • You submit your internship details to The Company for initial vetting to take place • You arrange a call with a member of our team • You let us know when you’d like to travel and complete your visa sponsor application. • You will have access to invite your employer to complete the training plan.

Application fee: • The Company submit your application to the visa sponsor for review and vetting of your internship training plan.

Final fee: • You receive a DS-2019 (visa sponsorship document) and guidance on how to obtain your J1 visa.

What fees will you need to pay to third parties? • Travel insurance (medical insurance is provided as part of your program) • A police check • Flights • Transport from the airport once you arrive in the USA • USD $3,000 in support funds • Accommodation • Spending money • Site visit (CAD$410) if your Host Company has never taken on an intern through the program before, if their annual revenue is less than $3 million or if they have less than 25 full-time staff. We wouldn’t find out if this is necessary until the application goes through vetting and the fee would only be added to your booking if and when we are officially notified from the sponsor that it has to take place

Regardless of the circumstances, we are unable to refund any of these fees.

3. TRANSFERRING OR CHANGING YOUR BOOKING

The deposit is transferable to any Company program up until the point of your over the phone interview with the Company taking place. After your interview, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your DS-2019 (visa sponsorship document) must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. The DS-2019 (visa sponsorship document )replacement cost, due to misinformation or loss by the applicant is CAD$125.

4. PROGRAMME CANCELLATION

Cancellations requests will not be acted on until written confirmation by email has been received by the Company. If a DS-2019 (visa sponsorship document) has been issued it must be returned to the Company before any refunds are given.

Assessment Fee - The program assessment fee is a non-refundable fee unless your application is rejected by the Company before your application is submitted to the visa sponsor, in which case you will be refunded minus a CAD$50 administration fee. Your programme will be considered cancelled if you request to withdraw, do not engage with your application or respond to the Company’s communications or are not able to continue with the program giving rise to your requesting to withdraw.

Cancellations are calculated based on the stage where your application is at.

BELOW ARE THE LISTED STAGES AND CANCELLATION FEE’S: • Before application submitted to sponsor: Your non refundable assessment fee • After application is submitted to the sponsor but before a DS-2019 is issued: 30% • Your Visa is refused: 30% • After DS-2019 (visa sponsorship document) is issued: 100% (no refund) • The Company is not liable for and cannot refund third party costs including: police checks, travel costs, medical costs, and visa costs under any circumstances.

Dormant Application If you have not activated or submitted your Internship Visa application within 3 months of deposit, your application will be marked as dormant and withdrawn from the program. Regular cancellation fees will apply.

5. VISA

• J-1 Intern Work Travel Visa Eligibility • Must be at least 18 years old • You must be a current full-time degree-level student in Canada, or have graduated within the last 12 months • You must be at least halfway through your degree before beginning your internship • Your internship must be related to your academic field of study • You must have a 1-12 month internship offer when you apply for your visa • Your internship must be a training position, and not a job • Your internship must be a full-time position minimum 32 hours per week • Your internship mustn’t involve any more than 10% clerical or basic work, or include unskilled labour • Your internship must benefit your future career and have a clear training plan • The work you do at your internship must be additional to the employer’s normal staffing requirements • traineeships within medicine, teaching, social work, manual labour or the arts must be researched based. • You can not do any remote work on this program and must have an office space. Hybrid working is accepted with a minimum of 3 days in the office a week.

VISA SUPPORT FUNDS: USD$3,000 USA J-1 Visas are issued at the discretion of the US government. You are responsible for submitting a correct and complete visa application on time. You may experience delays or a denial if you: • Have a caution, been arrested or convicted of a crime, have previously experienced US visa/immigration problems or overstayed a visit to the US. You must inform the Company in writing if any of these statuses apply to you at the beginning of the application. Failure to declare such issues resulting in visa denial will result in a 100% cancellation fee. • All applicants must present their documents in person once they arrive in the US.

DS-2019 (visa sponsorship document) • Only one original physical copy of your DS-2019 (visa sponsorship document) will be issued at any time by the Sponsor and this is the only valid version. • If you lose or damage your DS-2019 (visa sponsorship document) a new valid version must be issued by the Sponsor and you will be required to cover the costs of issuance and delivery. • If you lose or damage your DS-2019 (visa sponsorship document) please contact the Company at the earliest opportunity. • Your DS-2019 (visa sponsorship document) must be kept with your passport whilst in the USA. • If you forget or lose your DS-2019 (visa sponsorship document) you may be denied entry to the US or may invalidate your visa and be at risk of deportation. The company are not responsible if immigration deny entry or propose deportation due to insufficient documentation. • You will be responsible for any additional costs incurred reissuing documentation. • The Company does not keep a copy of your DS-2019 (visa sponsorship document), and you may be asked to present it during any future applications to visit or work in the USA. • The Company aims to assist you with your arrival to America before your contract start date but is not responsible for delays caused by yourself, the US Embassy, the postal service or the courier company.

The Company is not responsible for any applications held for additional processing or refused by the US government or any disrupted travel plans due to visa processing delays.

6. ADDITIONAL PROGRAMME DOCUMENTATION AND FEES

To participate in the internship program you will incur additional third-party fees which are outlined in section 2.

7. FLIGHTS

Flights are not included as part of the program and you will be responsible for booking them. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that we will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by the US embassy.

8. INSURANCE

Medical insurance is provided as part of the program. Full information of your Insurance plan and the claims procedure will be provided to you once the policy is issued. The Company is not the insurance provider and is not liable for any claims, coverage updates or refunds related to the policy.

The Sponsor insurance policy includes exclusions for pre-existing medical conditions and any medication that you use regularly. Please ensure that you have read and understood the terms and conditions and exclusions included in your insurance policy in advance of your departure from your home country. The insurance policy may include an excess or deductible, which you will have to pay on any qualifying claims. If there are any items not covered by the policy, it is your responsibility to acquire any additional policies to protect you during your time in USA.

You should always carry the insurance card provided by the Sponsor in case treatment is needed in the USA.

Any injuries incurred whilst working at your work should be covered by the employer Workers Compensation Insurance Policy.

9. JOB SUPPORT

It is up to the participant to find their own internship position; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where traineeship placements are readily available in your field of study.

Internships that are hosted at foreign embassies or consulates located within the geographic united states will not be permitted.

10. YOUR INTERN PROGRAM

Pre departure • All travel before, during and after the Program is at the applicant’s own risk. Any applicant who chooses to operate motorized vehicles is responsible for obtaining the necessary license, permission and insurance and does so at their own risk. • The applicant understands that when accepting an internship with an employer, they agree to do their best, abide by the terms of the job offer, to comply with the employer’s rules and company policies • Under no circumstances are internships guaranteed. Even for internships sourced through the Company, under no circumstances are internships guaranteed. Even in the case when an employer represents that an internship is being held, this does not constitute a binding contract that the internship will be available when the applicant arrives. The employer’s commitment is one of good faith only. • It is the participant's responsibility to ensure they check the details of the contract of employment, to research availability of suitable housing in the location of work and ensure they are satisfied with all conditions outlined in the employment contract. The Company are not liable for any issues that may arise on matters deemed to be the responsibility of the participant. • The applicant will inform us immediately if their planned date of entry to the US changes forwards or backwards. A change in your arrival date may require a change in the DS-2019 (visa sponsorship document); if applicable, the applicant agrees to pay the DS-2019 (visa sponsorship document) replacement & reissue fees involved. • If you choose to travel to the USA up to 30 days before your DS-2019 (visa sponsorship document) start date, please note the following: • You cannot register your details with SEVIS until your DS-2019 (visa sponsorship document)start date. • You cannot apply for a social security number until your DS-2019 (visa sponsorship document) start date (and at least 3 business days after registering with SEVIS).

During your placement • The participant understands that neither the Company or the visa sponsor are to be held responsible for any difficulties with participants receiving their Social Security Numbers/Cards, and any expenses incurred due to delays arising from the above. • If, during the programme, the participant encounters any difficulties with Social Security, safety, health, the job, housing, including charges or fees for housing, sanitary conditions, overcrowding, etc. or any other problem, the participant must notify the visa sponsor as soon as possible. • Participants are required to comply with all US laws while inside the United States. If a participant violates any US law, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their programme. A terminated participant also loses their legal right to remain in the US Employment or Job-Related Conditions • The applicant must agree to behave ethically and responsibly while in the USA. They understand that their DS-2019 (visa sponsorship document) can be cancelled at the discretion of the visa sponsor if they behave in a way that is in violation of the programme rules or can be deemed unethical. • All program participants agree to abide by the programme conditions, including financial requirements, and to return to Canada at the end of the programme. Furthermore, the participant recognizes the importance of sharing their cultural experience with their home country. • The applicant is responsible for reading and carefully considering all materials made available that relate to safety, health, legal, environmental, political, cultural and religious customs and conditions in the US. Each applicant must take full responsibility in the event that laws, regulations, or customs are broken, regardless of foreknowledge. • Participants should note that they are not, under any circumstances, permitted to travel to the Tijuana metropolitan area in Mexico. • Please note that the visa cannot be extended under any circumstances. • If you choose to stay in the USA up to 30 days after your visa and DS-2019 (visa sponsorship document) end, please note the following: • You may not work in any capacity during this period – these 30 days are for travel purposes only. • You cannot leave the continental USA and re-enter during this period as your visa will have expired. If you travel outside of the USA during this time, you will not be able to return without a valid visa. You will have to return to Canada in this instance.

11. DECLARATION

Any dispute or claim against the sponsor will be subject to the sponsor agreement, and may be exclusively arbitrated in a specific location within the USA. I know of no reason why I may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the US; previously experienced US visa/immigration problems; or have overstayed on a previous visit). If I suspect that I may have problems, I will disclose these reasons in writing to the J1 team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR RO NOMINATION PROGRAM CONDITIONS

The Work Canada program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants to complete the steps required to obtain an RO Nomination for Working Holiday or Young Professionals visa issued separately by Citizenship and Immigration Canada (CIC).

Please read this document carefully. By signing the declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to our Young Professionals programme you will receive: • Full assistance with your Young Professionals work permit application • Arrival orientation • Assistance in finding long term accommodation

If you are booked on to our Recognised Organisation programme you will receive: • Guidance on applying for the IEC Working Holiday visa • A Recognised Organisation letter to allow you to apply for the visa • Guidance on how to set up a bank account and tax file number • Arrival orientation • 24-month ground support from the team in Canada

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account. What are you paying the Company for?

Young Professionals

Stage 1 – Full payment • Receive a welcome email and instructions on how to apply for the visa • Complete the SWAP (recognised organisation) application form • Once the application is approved, the company send you instructions on what your employer needs to do • Once we receive the employer number, the company send you the next steps to enter the visa pool • Customer must send the Company proof of entering the pool and their passport. • The company will inform the Recognised Organisation that you’ve entered the pool – and in return will issue the Recognised Organisation letter for you • Customer receives an Invitation to apply and follows the Company’s guidance on how to apply for the visa • Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Young Professionals programme, you must pay the programme fee in full. After you’ve signed up, you will receive an application form that must be completed for your application to progress. Once approved, the Company will send you guidance on how your employer receives their employer number. You must then send us the employer number as well as a copy of your passport. You will then be sent guidance on how to enter the visa pool. You will then need to send the Company proof of your pool entry, along with your passport copy. The Recognised Organisation letter will be sent to you as well as further guidance on how to complete your visa application ready for when you receive the ITA. Once your visa application has been approved and you’ve received your port of entry letter, you must let the Company know what date you intend on arriving in Canada. You must be able to submit all required application materials to the company by May 31st. Any bookings for this programme received after May 31st must submit application materials to SWAP within 2 weeks or before the IEC visa application pool closes (which ever is sooner).

Recognised Organisation

Stage 1 – full payment • Receive welcome email • Receive guidance on how to enter the visa pool and send the Company proof of this along with your passport • Apply for the IEC visa with our visa guidance once you’ve received an invitation to apply • Continue your IEC visa application • Inform the company once your port of entry letter has been issued • You confirm which date you would like to land in Canada • Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program you must pay the programme fee in full. You acknowledge that your application cannot progress further until you have informed the company that you’ve successfully entered the visa pool and sent proof of it along with your passport. Only after this point can your Recognised Organisation letter be issued to you. After you’ve received your port of entry letter, you need to let the company know when you would like to travel so that your support package can be arranged.

You must be able to submit all required application materials to the company by May 31st. Any bookings for this programme received after May 31st must submit application materials to SWAP within 2 weeks or before the IEC visa application pool closes (which ever is sooner).

PRICING The price of the Recognised Organisation program is priced specifically for the markets that The Company are able to assist with on the program. Pricing may therefore vary based on factors including, but not limited to, nationality and visa classification. Accordingly, fees applicable to U.S. passport holders may differ from those applicable to other nationalities paying in USD.

What fees will you need to pay to third parties? • Visa fee paid directly to Citizenship and Immigration Canada (CIC). • Police checks • Return flights • Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds) • Accommodation • Spending money • Insurance (the insurance policy duration must cover the full duration of the visa)

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice. By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation

The below amounts will be held by the Company when cancelling at specific stages.

Young Professionals/Recognised Organisation: • Cancellation received before your Recognised Organisation letter is issued: 10% will be held by the company • Cancellation received after your Recognised Organisation letter is issued: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

RO Nomination Working Holiday Eligibility: • Be aged 18-35 • Be one of these eligible nationalities • Have health insurance for the duration of your intended stay • Have a ticket to leave Canada or have enough money to buy one • Have support funds of CAD $2,500

Visa conditions • Open work permit, allowing you to work for any employer • Visas are issued at the discretion of Citizenship and Immigration Canada (CIC). • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. • The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost. • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

RO Nomination Young Professionals Eligibility: • Be aged 18-35 • Be one of these eligible nationalities • Have health insurance for the duration of your intended stay • Have a ticket to leave Canada or have enough money to buy one • Have support funds of CAD $2,500 • Hold a job offer with classified National Occupational Classification (NOC) code. This is broken down into Training, Education, Experience and Responsibility (TEER) categories and your job must fall within TEER categories 0, 1, 2 or 3. Find out more here.

Visa conditions • Closed work permit, allowing you to work for one employer • Visas are issued at the discretion of Citizenship and Immigration Canada (CIC). • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. • The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost. • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the IEC website for updates.

We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada.

6. Additional program documentation and fees

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR TRAINEE USA PROGRAM CONDITIONS

The Professional Career Training USA programme is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”) and supported by a regulated US State Department sponsor. The Company acts as an international representative for the Visa sponsor (“the sponsor”). The programme is designed to support participants to complete the steps required to obtain a DS-2019 (visa sponsorship document) form which permits them to apply for a J1 Trainee Visa (the “J1”) which is issued separately by the US government and to have a traineeship approved by the visa sponsor.

The ethos of this programme is to gain experience in your field of study and bring that experience home to share with your countrymen. This is a trainee programme and any position you take must be a traineeship. The training you receive in your position will be directly related to your field of study and will be progressive - i.e. will clearly be developing your skills and knowledge

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the programme you are bound by the company’s general terms and conditions which are listed HERE.

1. PROGRAMME INCLUSIONS

All customers will receive: eligibility screening, J1 visa assistance and DS-2019 (visa sponsorship document), in-country support, medical insurance and traineeship vetting by visa sponsor. Full programme inclusions are listed on our website.

2. PROGRAMME COSTS AND PAYMENTS

The cost of your programme will be determined by the length of your traineeship in the US. Prices can be found on our website. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Assessment fee: • This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register on the Trainee USA programme  • You submit your traineeship details to The Company for initial vetting to take place • You arrange a call with a member of our team • You let us know when you’d like to travel and complete your visa sponsor application. • You will have access to invite your employer to complete the training plan.

Application fee: -The Company submit your application to the visa sponsor for review and vetting of your traineeship training plan.

Final fee: • You receive a DS-2019 (visa sponsorship document) and guidance on how to obtain your J1 visa.

What fees will you need to pay to third parties? • Travel insurance (medical insurance is included in your program) • A police check – if required • Flights • Transport from the airport once you arrive in the USA • USD$3,000 in support funds • Accommodation • Spending money • Site visit (CAD$410) if your Host Company has never taken on an intern through the programme before, if their annual revenue is less than $3 million or if they have less than 25 full-time staff. We wouldn’t find out if this is necessary until the application goes through vetting and the fee would only be added to your booking if and when we are officially notified from the sponsor that it has to take place

Regardless of the circumstances, we are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. TRANSFERRING OR CHANGING YOUR BOOKING

The deposit is transferable to any Company programme up until the point of your interview with the Company taking place. After your interview, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your DS-2019 (visa sponsorship document) must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. The DS-2019 (visa sponsorship document) replacement cost, due to misinformation or loss by the applicant is CAD$245.

4. PROGRAMME CANCELLATION

Cancellations requests will not be acted on until written confirmation by email has been received by the Company. If a DS-2019 (visa sponsorship document) has been issued it must be returned to the Company before any refunds are given.

Assessment Fee - The programme assessment fee is a non-refundable fee unless your application is rejected by the Company before your application is submitted to the visa sponsor, in which case you will be refunded minus a CAD$50 administration fee. Your programme will be considered cancelled if you request to withdraw, do not engage with your application or respond to the Company’s communications or are not able to continue with the program giving rise to your requesting to withdraw.

Cancellations are calculated based on the stage where your application is at.

BELOW ARE THE LISTED STAGES AND CANCELLATION FEE’S: • Before application submitted to sponsor: Your non refundable assessment fee • After application is submitted to the sponsor but before a DS-2019 is issued: 30% • After DS-2019 (visa sponsorship document) is issued: 100% (no refund) • The Company is not liable for and cannot refund third party costs including: police checks, travel costs, medical costs, and visa costs under any circumstances.

Dormant Application If you have not activated or submitted your trainee application within 3 months of deposit, your application will be marked as dormant and withdrawn from the programme. Regular cancellation fees will apply.

5. VISA

J-1 Trainee Visa Eligibility • Must be at least 18 years old • Must be a graduate with at least 1 year’s full-time experience in your field of study since graduation, or not hold a degree and have 5 years of professional experience • You must have a 3-18 month traineeship offer when you apply for your visa • Your traineeship must be a training position, and not a job • Your traineeship must be a full-time position minimum 32 hours per week • Your traineeship mustn’t involve any more than 10% clerical or basic work, or include unskilled labour • Your traineeship must benefit your future career and have a clear training plan • The work you do at your traineeship must be additional to the employer’s normal staffing requirements • Traineeships within medicine, teaching, social work, manual labour or the arts must be researched based. • You must have an office space – no remote work permitted. Hybrid working is permitted as long as you work a minimum of 3 days in the office.

VISA SUPPORT FUNDS: USD$3,000

USA J-1 Visas are issued at the discretion of the US government and they can change visa application processes at any time. You may experience delays or a denial if you: • Have a caution, been arrested or convicted of a crime, have previously experienced US visa/immigration problems or overstayed a visit to the US. You must inform the Company in writing if any of these statuses apply to you at the beginning of the application. Failure to declare such issues resulting in visa denial will result in a 100% cancellation fee.

DS-2019 (visa sponsorship document) • Only one original physical copy of your DS-2019 (visa sponsorship document) will be issued at any time by the Sponsor and this is the only valid version. • If you lose or damage your DS-2019 (visa sponsorship document) a new valid version must be issued by the Sponsor and you will be required to cover the costs of issuance and delivery. • If you lose or damage your DS-2019 (visa sponsorship document) please contact the Company at the earliest opportunity. • Your DS-2019 (visa sponsorship document) must be kept with your passport whilst in the USA. • If you forget or lose your DS-2019 (visa sponsorship document) you may be denied entry to the US or may invalidate your visa and be at risk of deportation. The company are not responsible if immigration deny entry or propose deportation due to insufficient documentation. • You will be responsible for any additional costs incurred reissuing documentation. • The Company does not keep a copy of your DS-2019 (visa sponsorship document), and you may be asked to present it during any future applications to visit or work in the USA. • The Company aims to assist you with your arrival to America before your contract start date but is not responsible for delays caused by yourself, the US Embassy, the postal service or the courier company.

The Company is not responsible for any applications held for additional processing or refused by the US government or any disrupted travel plans due to visa processing delays.

6. ADDITIONAL PROGRAMME DOCUMENTATION AND FEES

To participate in the Trainee programme you will incur additional third-party fees which are outlined in section 2.

7. FLIGHTS

Flights are not included as part of the programme and you will be responsible for booking them. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that we will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by the US embassy.

8. INSURANCE

Medical insurance is provided as part of the program . Full information of your Insurance plan and the claims procedure will be provided to you once the policy is issued. The Company is not the insurance provider and is not liable for any claims, coverage updates or refunds related to the policy.  The Sponsor insurance policy includes exclusions for pre-existing medical conditions and any medication that you use regularly. Please ensure that you have read and understood the terms and conditions and exclusions included in your insurance policy in advance of your departure from your home country. The insurance policy may include an excess or deductible, which you will have to pay on any qualifying claims. If there are any items not covered by the policy, it is your responsibility to acquire any additional policies to protect you during your time in USA.  You should always carry the insurance card provided by the Sponsor in case treatment is needed in the USA.  Any injuries incurred whilst working at your work should be covered by the employer Workers Compensation Insurance Policy. 

9. JOB SUPPORT

It is up to the participant to find their own traineeship position; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where traineeship placements are readily available in your field of study. Traineeships that are hosted at foreign embassies or consulates located within the geographic united states will not be permitted.

10. YOUR TRAINEE PROGRAM

Pre departure • All travel before, during and after the Programme is at the applicant’s own risk. Any applicant who chooses to operate motorized vehicles is responsible for obtaining the necessary license, permission and insurance and does so at their own risk. • The applicant understands that when accepting aa traineeship with an employer, they agree to do their best, abide by the terms of the job offer, to comply with the employer’s rules and company policies • Under no circumstances are traineeships guaranteed. Even for traineeships sourced through the Company, under no circumstances are traineeships guaranteed. Even in the case when an employer represents that an traineeship is being held, this does not constitute a binding contract that the traineeship will be available when the applicant arrives. The employer’s commitment is one of good faith only. • It is the participant's responsibility to ensure they check the details of the contract of employment, to research availability of suitable housing in the location of work and ensure they are satisfied with all conditions outlined in the employment contract. The Company are not liable for any issues that may arise on matters deemed to be the responsibility of the participant. • The applicant will inform us immediately if their planned date of entry to the US changes forwards or backwards. A change in your arrival date may require a change in the DS-2019 (visa sponsorship document); if applicable, the applicant agrees to pay the DS-2019 (visa sponsorship document) replacement & reissue fees involved. • If you choose to travel to the USA up to 30 days before your DS-2019 (visa sponsorship document) start date, please note the following: • You cannot register your details with SEVIS until your DS-2019 (visa sponsorship document)start date. • You cannot apply for a social security number until your DS-2019 (visa sponsorship document) start date (and at least 5 days after registering with SEVIS).

During your placement • The participant understands that neither the Company or the visa sponsor are to be held responsible for any difficulties with participants receiving their Social Security Numbers/Cards, and any expenses incurred due to delays arising from the above. • If, during the programme, the participant encounters any difficulties with Social Security, safety, health, the job, housing, including charges or fees for housing, sanitary conditions, overcrowding, etc. or any other problem, the participant must notify the visa sponsor as soon as possible. • Participants are required to comply with all US laws while inside the United States. If a participant violates any US law, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their programme. A terminated participant also loses their legal right to remain in the US Employment or Job-Related Conditions • The applicant must agree to behave ethically and responsibly while in the USA. They understand that their DS-2019 (visa sponsorship document) can be cancelled at the discretion of the visa sponsor if they behave in a way that is in violation of the programme rules or can be deemed unethical. • All programme participants agree to abide by the programme conditions, including financial requirements, and to return to their home country at the end of the programme. Furthermore, the participant recognizes the importance of sharing their cultural experience with their home country. • The applicant is responsible for reading and carefully considering all materials made available that relate to safety, health, legal, environmental, political, cultural and religious customs and conditions in the US. Each applicant must take full responsibility in the event that laws, regulations, or customs are broken, regardless of foreknowledge. • Participants should note that they are not, under any circumstances, permitted to travel to the Tijuana metropolitan area in Mexico. • Please note that the visa cannot be extended under any circumstances. • If you choose to stay in the USA up to 30 days after your visa and DS-2019 (visa sponsorship document) end, please note the following: • You may not work in any capacity during this period – these 30 days are for travel purposes only. • You cannot leave the continental USA and re-enter during this period as your visa will have expired. If you travel outside of the USA during this time, you will not be able to return without a valid visa. You will have to return home in this instance.

11. DECLARATION

Any dispute or claim against the sponsor will be subject to the sponsor agreement, and may be exclusively arbitrated in a specific location within the USA. I know of no reason why I may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the US; previously experienced US visa/immigration problems; or have overstayed on a previous visit). If I suspect that I may have problems, I will disclose these reasons in writing to the J1 team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK AUSTRALIA PROGRAM CONDITIONS

The Work Australia program is offered SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the Australian Government

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions:

If you are booked on to the 4-day one you will receive: • Australia Working Holiday Visa • Visa application processing • Guidance on banking and tax • 12 month’s job support • Airport transfer (not included if going to Perth) • 3 nights hostel accommodation (in Melbourne, Sydney or Perth only) • Guided city tour and other welcome activities

If you are booked on to our 8-day one you will receive: • Australia Working Holiday Visa • Visa application processing • Guidance on banking and tax • 12 month’s access to our jobs database • Airport transfer (not included if going to Perth) • 7 nights hostel accommodation (in Melbourne, Sydney or Perth only) • Some meals will be provided • Guided city tour and welcome activities

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

The 4-day one

Stage 1 - Deposit • Receive welcome email

Stage 2 - Visa processing fee • Complete visa form with basic details • The Company submit your visa application • You receive the approved visa • You confirm which date you would like to land in Australia

Stage 3 - Final payment • The Company will officially book you on to the specified welcome date • Once you arrive in Australia, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The visa processing fee will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on for our arrival package.

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

The 8-day one

Stage 1 - Deposit • Receive welcome email

Stage 2 – Visa processing fee • Complete visa form with basic details • The Company submit your visa application • You receive the approved visa • You confirm which date you would like to land in Australia

Stage 3 - Final payment • The Company will officially book you on to the specified welcome date • Once you arrive in Australia, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – Your visa processing fee will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on for our arrival package.

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

What fees will you need to pay to third parties? • Medical & Travel insurance • Return flights • Proof of funds (you must be able to show proof that you have at least $5000 in support funds) • Accommodation • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice. By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Australia.

Date changes might be available for your arrival but will incur the following costs: • 60 days or more before your booked date: Free date change • 15 – 59 days before your booked date: CAD$375 • Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a CAD$50 administration fee. The visa processing fee will also become non-refundable once your visa application is submitted.

The below amounts will be held by the Company when cancelling at specific stages.

Any non-refundable fees as stated above are not included in the below amounts:

The 4-day one: • Cancellation received 60 or more days before departure: 10% of your final payment • Cancellation received 45-59 days before your departure: 25% of your final payment • Cancellation received 31-44 days before your departure: 50% of your final payment • Cancellation received 15-30 days before your departure: 75% of your final payment • Cancellation received within and including 14 days before your departure: 100% (no refund due)

The 8-day one: • Cancellation received 60 or more days before departure: 10% of your final payment • Cancellation received 45-59 days before your departure: 25% of your final payment • Cancellation received 31-44 days before your departure: 50% of your final payment • Cancellation received 15-30 days before your departure: 75% of your final payment • Cancellation received within and including 14 days before your departure: 100% (no refund due) If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa (Subclass 417) Eligibility: • Must hold a valid passport from one of the countries listed here • Must be aged 18-30 (35 for some nationalities. Check your eligibility on the Australian Immigration website) • Must not have previously held an Australian Working Holiday Visa • Must have a minimum of $5,000 AUD in support funds

The requirements of the Working Holiday Visa (Subclass 417) are subject to Australian Government approval and may change without notice.

If you have spent more than 3 consecutive months in the last 5 years in a country considered to be of very high health risk in terms of tuberculosis; or are likely to enter an Australian hospital or healthcare area (including nursing homes); or are likely to be engaged in an Australian child care centre (including preschools or crèches), as either an employee or trainee, you will be required to undergo a medical examination at your own expense which may delay your visa processing by up to 6 weeks.

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa.

Visa conditions • Maximum job duration of 6 months per employer • Visas are issued at the discretion of the Australian Embassy and Department of Immigration. • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. • The visa cost is set by the Department of Immigration and is subject to change without notice. The Company will notify participants of any change to the advertised cost. • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the Australian government here.

6. Additional program documentation and fees

To apply for your Australia Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa (Subclass 417). You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available • For participants availing of job assistance, we do not guarantee any job locations in Australia. • Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. • It is up to each participant who has availed of job assistance to apply for an interview for their Australian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK IRELAND PROGRAM CONDITIONS

The Work Ireland program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants through their own working holiday visa application with the Irish government. The Company will provide support with job and accommodation services.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE .

1. Program inclusions

Customers that book on to the program will receive: • Processing and shipping of working holiday visa • Digital handbook • Pre-departure call • 1 nights hostel accommodation • Arrival orientation • Assistance setting up bank account and tax number • Mail holding

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Stage 1 – Deposit • Receive welcome email • Select your intended start date

Stage 2 – Final payment • You confirm which date you would like to arrive in Ireland • We book your arrival accommodation • Once you arrive in Ireland, your support package will start

What fees will you need to pay to third parties? • Medical and Travel insurance • Flights • Transport from the airport once you arrive in Ireland • Proof of funds • Accommodation • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of receiving visa guidance. After this, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport and to verify the information on your visa is correct once received and to inform the company of any errors before travelling.

Date changes might be available for your arrival but will incur the following costs: • 60 days or more before your booked date: Free date change • 15 – 59 days before your booked date: CAD$150 • Within 14 days of your booked date: No tour date change available

4. Program cancellation

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company, in which case you are subject to a CAD$50 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts: • If you choose to cancel 60 or more days prior to your arrival – your non refundable deposit will be held • If you cancel 30 - 59 days prior to your arrival – 25% will be held will be held • If you cancel 15 – 29 days prior to arrival – 50% will be held will be held • If you 0 – 14 days prior to your arrival – 100% will be held (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Authorisation: • Must hold a passport a Canadian passport • Aged 18-5 • You must have at least €3,000-4,000 in support funds

Visa Conditions • If your visa application is refused, the Company does not have the ability to question the decision. • You understand that you should not book any flights until you have received your visa and the Company cannot be held responsible for any financial costs incurred in amending or cancelling flights. • Visas are issued at the discretion of the Irish government. The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program cancellation conditions apply. The visa cost is set by the Irish government and is subject to change without notice. The Company will notify participants of any change to the advertised cost. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

6. Additional program documentation and fees

To participate in the Work Ireland program you will incur additional third-party fees which are outlined in section 2.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have a confirmed visa. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that the company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by the Irish government.

8. Insurance

Travel insurance is mandatory for all participants.  Please refer to our General Terms and Conditions.

9. Job support

It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to Ireland; previously experienced Ireland visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the SWAP team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK JAPAN PROGRAM CONDITIONS

The Work Japan program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants to complete the steps required to obtain a Japanese Working Holiday Visa issued separately by the Japanese government.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to our Own Job programme you will receive: • Guidance on applying for the Working Holiday visa • Arrival orientation (Help setting up your tax number registration, national health insurance, Japanese bank account and other work formalities.) • 5 weeks arrival accommodation (if selected) • 12-month ground support from the team in Japan • 90-120 minute job counselling session in your first week, Translation of your CV into Japanese, access to our English-speaking jobs portal, and accompanied appointment to the employment centre. • Airport meet and greet (if arriving on Friday) • Pre-departure online intercultural training + live group Q&A

If you are booked on to our SWAP Job you will receive: • Guidance on applying for the Working Holiday visa • Access to winter ski roles and interview with at least one of our employers • Arrival orientation (Help setting up your tax number registration, national health insurance, Japanese bank account and other work formalities.) • 5 nights arrival accommodation • Airport meet and greet (if arriving on Friday) • Pre-departure online intercultural training + live group Q&A

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account. What are you paying the Company for? Own Job

Stage 1 – Visa Guidance Fee • This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance  • You receive the visa guide and apply for the visa

Stage 2 – Final Payment • You let us know when you want to arrive in Japan • After you arrive in Japan, your support package will start

Stage 1 - At the time of booking your Work Japan program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the working holiday visa. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – Your final payment will be due after your initial payment. This payment will allow us to book your arrival accommodation and select the start date for your support package. This payment must be made at least 8 weeks prior to your intended arrival date.

SWAP Job Stage 1 – Visa Guidance Fee • This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance  • You receive the visa guide and apply for the visa • You let us know when you’ve received the visa

Stage 2 – Final payment • You gain access to the jobs portal on our system and apply for various jobs • You let us know when you’ve secured a job • You let us know when you will be arriving in Japan • After you arrive in Japan, your support package will start

Stage 1 - At the time of booking your Work Japan program, you must pay a non-refundable Visa Guidance fee. After booking, you will receive a welcome email with guidance on how to apply for the working holiday visa. You understand that you are responsible for informing the Company once you have obtained the visa.

Stage 2 – Your final payment will be due after your initial payment. This will grant you access to the live jobs portal where you will be able to apply for positions with various employers. It will be your responsibility to let us know when you have secured a job with one of our employers. Once we have received confirmation of this, we will then ask you to let us know when you plan to arrive in Japan so your arrival accommodation can be booked.

We need to know your planned arrival at least 8 weeks before to ensure we can book your arrival accommodation.

What fees will you need to pay to third parties? • Return flights • Proof of funds (you must be able to show proof that you have at least CAD$3,500 in support funds. This must be proven to be in your account for at least 3months prior to applying. • Accommodation • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point you receive visa guidance from the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Japan or if you have interviewed with one of our employers.

Date changes might be available for your arrival but will incur the following costs: • 60 days or more before your booked date: Free date change • 15 – 59 days before your booked date: CAD$185 • Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. Customers on the Own Job programme can upgrade to the SWAP Job programme at least 10 weeks prior to departure.

Customers on the SWAP Job programme can downgrade to the Own Job programme before they arrange an interview with an employer. After you interview with employers, the regular cancellation terms will apply

4. Program cancellation

The Visa Guidance Fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a CAD$50 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

Own Job: • Cancellation received 60+ days before departure: Visa guidance fee will be held • Cancellation received 45-59 days before departure: 25% will be held • Cancellation received 31-44 days before departure: 50% will be held • Cancellation received 15-30 days before departure: 75% will be held • Cancellation received within and including 14 days before your departure: 100% (no refund due)

SWAP Job: • Cancellation received 60+ days before departure: Visa guidance fee will be held • Cancellation received after a job has been approved: 50% will be held • Cancellation received 31-44 days before departure: 50% will be held • Cancellation received after a job is offered: 50% will be held • Cancellation received 15-30 days before departure: 75% will be held • Cancellation received within and including 14 days before your departure: 100% (no refund due

If you cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa Eligibility: • Must hold a valid passport from one of the countries listed here • Must be aged 18-30 (some nationalities are up to 35. Full information can be found here) • Must not have previously held a Japanese Working Holiday Visa • You must have lived in your home country for 12 months before your visa application is submitted • You can only apply for this visa and in your home country to apply. • Must have a minimum of CAD$3,500 in support funds. Funds must be proven 3 months prior to application, Eg applying in October, must be able to prove funds in bank statements for July, August, and September. • Visas are capped per passport nationality. It will only be possible to apply for a visa if your home country’s quota has not been reached. It is your responsibility to check if visas are available before booking on to the programme • The requirements of the Working Holiday Visa are subject to Japanese government approval and may change without notice.

Visa conditions • Open work permit, allowing you to work for any employer except nightclubs, dance halls and gambling venues • Visas are issued at the discretion of the Japanese embassy. • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. • The visa cost is set by the Japanese embassy and is subject to change without notice. The Company will notify participants of any change to the advertised cost. • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

We strongly advise not entering Japan until your Visa has been sent to you by the Japanese Government. Any entry before this time would be as a tourist. Entry to Japan before your visa is issued is at your own risk and the Company does not accept any responsibility for refused entry to Japan.

6. Additional program documentation and fees

To apply for your Japanese Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, border closures, etc.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available • For participants on our job programme, we do not guarantee any job locations in Japan. • Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. • It is up to each participant who has availed of job assistance to apply for an interview for their Japanese job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Japan team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK NEW ZEALAND PROGRAM CONDITIONS

The Work New Zealand program is offered SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the New Zealand Government.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to the 4-day one programme you will receive: • Guidance on how to apply for a working holiday visa • Guidance on how to set up a bank account and IRD (tax) number • 12 month’s access to our jobs database and job assistance from our team • Airport transfer • 3 nights hostel accommodation in Auckland • Guided city walk and other welcome activities

2. Program costs and payments schedule

The cost of your program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account. What are you paying the Company for?

The 4-day one Stage 1 - Deposit • Receive welcome email

Stage 2 – Second payment • The Company apply for your visa • You confirm which date you would like to land in New Zealand

Stage 3 - Final payment • The Company will officially book you on to the specified welcome date • Once you arrive in New Zealand, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work New Zealand program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The second payment will be due after your initial deposit. During this time, you can also let us know which date you would like to book on to for our arrival package. Recommend to pay no later than 8weeks before chosen travel date to New Zealand

Stage 3 – Your final balance is due no later than 8 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

What fees will you need to pay to third parties? • Medical & Travel insurance • Return flights • Proof of funds (you must be able to show proof that you have at least $4200 NZD in support funds) • Accommodation • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice. By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to New Zealand.

Date changes might be available for your arrival but will incur the following costs: • 56 days or more before your booked date: Free date change • 15 – 55 days before your booked date: CAD$375 • Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change.

4. Program cancellation

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a CAD$50 administration fee. The visa processing fee will also become non-refundable once your visa application is submitted.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

The 4-day one: • Cancellation received 60 or more days before departure: 10% of your final payment • Cancellation received 45-59 days before your departure: 25% of your final payment • Cancellation received 31-44 days before your departure: 50% of your final payment • Cancellation received 15-30 days before your departure: 75% of your final payment • Cancellation received within and including 14 days before your departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa Eligibility: • Must hold a valid passport from one of the countries listed HERE. • Must be aged 18-30 (35 for some nationalities. Check your eligibility on the Immigration New Zealand website) • Must not have previously held A New Zealand Working Holiday Visa • Must have a minimum of $4,200 NZD in support funds (an additional $500 NZD is required if travelling on a one way ticket).

The requirements of the Working Holiday Visa are subject to New Zealand Government approval and may change without notice.

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa.

Visa conditions • Open working holiday visa. The maximum work duration is 12 months. • You have 12 months to enter New Zealand once the visa is issued • Visas are issued at the discretion of New Zealand Immigration. • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above programme and product extra cancellations conditions apply • The visa cost is set by Immigration New Zealand and is subject to change without notice. The Company will notify participants of any change to the advertised cost. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the New Zealand government HERE.

6. Additional program documentation and fees

To apply for your New Zealand Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. Typical reasons for needing a medical include (but not limited to); • You have or have had tuberculosis • Have a pre-existing medical condition which may require hospitalisation during your stay • Are pregnant or intend to give birth in New Zealand • Intend to stay in New Zealand for 6 months or more and have spent six consecutive months in a country with a high incidence of tuberculosis

You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available • For participants availing of job assistance, we do not guarantee any job locations in New Zealand. • Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. • It is up to each participant who has availed of job assistance to apply for an interview for their New Zealand job through the employer database released to them once their application materials have been received and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK SOUTH KOREA PROGRAM CONDITIONS

The Work Japan program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants to complete the steps required to obtain a South Korea Working Holiday Visa issued separately by the South Korean government.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability. This English language version of the contract is the binding contract between you and the Company. By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

• Guidance on applying for the Working Holiday visa • Arrival orientation (Help setting up your tax number registration, national health insurance, Korean bank account and other work formalities.) • 4 weeks arrival accommodation • 4 weeks language lessons • Guaranteed job interviews on the basis of you understanding and being able to communicate in basic Korean • 12-month ground support from the team in South Korea • Job counselling session in your first week, Translation of your CV into Korean, access to our English-speaking jobs portal, and accompanied appointment to the employment centre. • Airport meet and greet (if arriving on Friday) • Pre-departure online intercultural training + live group Q&A

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Stage 1 – Visa Guidance Fee • This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance  • You receive the visa guide and apply for the visa

Stage 2 – Final Payment • You let us know when you want to arrive in Japan • After you arrive in Japan, your support package will start

Stage 1 - At the time of booking your Work South Korea program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the working holiday visa. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – Your final payment will be due after your initial payment. This payment will allow us to book your arrival accommodation and select the start date for your support package. This payment must be made at least 8 weeks prior to your intended arrival date. We need to know your planned arrival at least 8 weeks before to ensure we can book your arrival accommodation.

What fees will you need to pay to third parties? • Visa fee paid directly to the South Korean embassy or VAC (Visa Application Centre) • Return flights • Proof of funds (this varies on your nationality. Please refer to the South Korean embassy in your home country for further information). These must be proven to be in your account for at least 3months prior to applying. • Additional accommodation • Spending money Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost. The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point you receive visa guidance from the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Japan or if you have interviewed with one of our employers.

Date changes might be available for your arrival but will incur the following costs: 60 days or more before your booked date: Free date change 15 – 59 days before your booked date: CAD$185 Within 14 days of your booked date: No tour date change available All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation

The Visa Guidance Fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a CAD$50 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts: • Cancellation received 60+ days before departure: Visa guidance fee will be held • Cancellation received 45-59 days before departure: 25% will be held • Cancellation received 31-44 days before departure: 50% will be held • Cancellation received 15-30 days before departure: 75% will be held • Cancellation received within and including 14 days before your departure: 100% (no refund due) If you cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa Eligibility: • Must hold a valid passport from one of the countries listed on the South Korean embassy website • Must be aged 18-30 (some nationalities are up to 35. Full information can be found here) • Must not have previously held a South Korean Working Holiday Visa • You can only apply for this visa in your home country to apply. • Visas are capped per passport nationality. It will only be possible to apply for a visa if your home country’s quota has not been reached. It is your responsibility to check if visas are available before booking on to the programme • The requirements of the Working Holiday Visa are subject to Korean government approval and may change without notice.

Visa conditions • Open work permit, allowing you to work for any employer except nightclubs, dance halls and gambling venues • Visas are issued at the discretion of the South Korean embassy. • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. • The visa cost is set by the South Korean embassy and is subject to change without notice. The Company will notify participants of any change to the advertised cost. • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

We strongly advise not entering South Korea until your Visa has been sent to you by the Korean Government. Any entry before this time would be as a tourist. Entry to South Korea before your visa is issued is at your own risk and the Company does not accept any responsibility for refused entry to South Korea.

6. Additional program documentation and fees

To apply for your South Korean Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, border closures, etc.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available • Support is provided by the team in South Korea and interviews can be arranged based on the participant being able to hold a basic conversation in Korean

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work South Korea team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK UK PROGRAM CONDITIONS

The Work UK program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”). The program is designed to support participants through their own working holiday visa application with the UK government. The Company will provide support with job and accommodation services.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE .

1. Program inclusions

Customers that book on to the program will receive: • Guidance on applying for your visa • Jobs database with employers actively hiring • Arrival orientation • Assistance with setting up a bank account, National Insurance number and SIM card advice • 3 nights arrival accommodation • Accommodation guidance

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Stage 1 – Deposit • Receive welcome email • Select your intended start date

Stage 2 – Final payment • You confirm which date you would like to arrive in the UK • We book your arrival accommodation • Once you arrive in the UK, your support package will start

What fees will you need to pay to third parties? • UK Visa fee (paid directly to UKVI) • IHS Surcharge (updated prices can be found here) • Travel to the visa application centre • Medical and Travel insurance • Flights • Transport from the airport once you arrive in the UK • Proof of funds (you must be able to show proof that you have at least £2530 in support funds) • Accommodation • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of receiving visa guidance. After this, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport and to verify the information on your visa is correct once received and to inform the company of any errors before travelling.

Date changes might be available for your arrival but will incur the following costs: • 60 days or more before your booked date: Free date change • 15 – 59 days before your booked date: CAD$400 • Within 14 days of your booked date: No tour date change available

4. Program cancellation

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company, in which case you are subject to a CAD$50 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts: • If you choose to cancel 60 or more days prior to your arrival – your non refundable deposit will be held • If you cancel 30 - 59 days prior to your arrival – 25% will be held will be held • If you cancel 15 – 29 days prior to arrival – 50% will be held will be held • If you 0 – 14 days prior to your arrival – 100% will be held (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Youth Mobility Scheme Visa Eligibility: • Must hold a passport from one of these countries: Australia, Canada, Hong Kong, Japan, Monaco, New Zealand, San Marino, South Korea, Iceland or Taiwan. From 31st January 2024, passport holders from Uruguay and Andorra will also be eligible. • Aged 18-30 (18-35 for Australian, Canadian, Korean or New Zealand passport holders) • You must have at least £2530 in support funds

Visa Conditions • If your visa application is refused, the Company does not have the ability to question the UKVI’s decision. • You are responsible for submitting your own visa application. • You understand that you should not book any flights until you have received your Youth Mobility Visa and the Company cannot be held responsible for any financial costs incurred in amending or cancelling flights. • You are solely responsible for checking with the consulate in your country what the visa process and guidelines are. If a mistake is made on your visa application, the Company will assist you in order to correct this however not be held accountable for any mistakes made. • Visas are issued at the discretion of UK Visas & Immigration. The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program cancellation conditions apply. The visa cost is set by UKVI and is subject to change without notice. The Company will notify participants of any change to the advertised cost. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

6. Additional program documentation and fees

To participate in the Work UK program you will incur additional third-party fees which are outlined in section 2.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have a confirmed visa. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that the company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by UKVI.

8. Insurance

Travel insurance is mandatory for all participants.  Please refer to our General Terms and Conditions.

9. Job support

It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available

Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. It is up to each participant who has availed of job assistance to apply for an interview for their UK job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the UK; previously experienced UK visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Intern UK team. If a visa is refused for reasons previously undisclosed, no refund will be given.

YOUR WORK USA PROGRAM CONDITIONS

The Work USA placement program is offered by SWAP Working Holidays Canada Inc. trading as SWAP (the “Company”) and supported by a regulated US State Department sponsor. The Company acts as an international representative for the Visa sponsor (“the sponsor”). The program is designed to support participants to complete the steps required to obtain a DS-2019 (visa sponsorship document) form which permits them to apply for a J1 Summer Work and Travel Visa (the “J1”) which is issued separately by the US government and fulfil a role at a Work USA Employer.

All applicants must read these terms and conditions and binding arbitration and sign the ‘declaration of intent’ to confirm acceptance of these conditions. The USA summer work & travel program is a cultural exchange program which allows students the opportunity to work in the USA for a period of up to 4 months during the summer. You agree that it is your intention to gain seasonal, casual employment in the USA, and to engage in US cultural activities outside of your working hours. Experience has shown that the single most important factor in assuming a safe and successful experience abroad is the sensible and cautious behaviour of the applicant to act in accordance with these rules.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and your US sponsor and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

• A reserved spot on the program according to the terms and conditions outlined in section 2 • Eligibility screening with a member of our team • Job Hub with employers actively hiring seasonal staff • Job vetting from the US Sponsor • A DS-2019 (visa sponsorship document) that allows you to apply for the J1 visa (visa must be obtained independently by the participant) • 24/7 emergency support whilst in the USA • An insurance policy to last for the duration of the program (including up to 30 days’ travel period after your job placement)

2. Program costs and payments schedule

The cost of your program is outlined on our website.

Any discount code or credit issued to your account will only be applied to the final payment. Promotional offers can’t be applied to Assessment Fees.

What are you paying the Company for?

Job assistance program

Stage 1 - Assessment fee • This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register with the visa sponsor • The Deposit allows you to complete the visa sponsor application • Schedule an interview with a member of our team • Complete and pass the interview

Stage 2 - Application fee • Gain access to the job searching platform • Secure a job and submit the details to the visa sponsor

Stage 3 - Visa documentation fee • We request to have your DS-2019 (visa sponsorship document) processed • We send your DS-2019 (visa sponsorship document) with guidance on obtaining your J1 visa.

Stage 1 - At the time of booking your J1 summer work and travel program, you must pay an Assessment fee that is non-refundable and is further referred to in this document as your “Deposit”. You acknowledge that your application cannot progress further until you have completed the visa sponsor’s application. If you don’t complete this, your application will stay as it is and your deposit will remain non-refundable. When paying your non-refundable deposit on the program, you are reserving an allocated space. To keep your place, you must book your initial interview to take place with a member of the company’s team within 7 days. Failure to do so can result in the cancellation of your booking and no refund will be due. Should this happen and you want to reactivate your booking, your request will be processed, and pending availability will be restored.

Should all spaces on the program be filled, you will be contacted when one becomes available. The participant understands that availability for a space on the program can fluctuate throughout the year and the closer it gets to the departure date, the less likely it will be to restore a cancelled application.

Stage 2 – Upon completion of your interview, your application fee will be due within 14 days. For bookings made after January 31st, payment will be due within 7 days. Failure to pay this fee can result in the cancellation of your booking and no refund will be due. Should this happen and you want to reactivate your booking, your request will be processed, and pending availability will be restored. Should all spaces on the program be filled, you will be contacted when one becomes available. The participant understands that availability for a space on the program can fluctuate throughout the year and the closer it gets to the departure date, the less likely it will be to restore a cancelled application. This payment will allow you to view and apply for jobs that are available on our system. Once a job is secured, you must complete the visa sponsor’s application and submit your job offer for review. This must be done on the visa sponsor’s application.

Stage 3 - Once your job has been approved by the visa sponsor, the visa documentation fee will be due. Failure to pay this fee can result in the cancellation of your booking and no refund will be due. Should this happen and you want to reactivate your booking, your request will be processed, and pending availability will be restored. Should all spaces on the program be filled, you will be contacted when one becomes available. The participant understands that availability for a space on the program can fluctuate throughout the year and the closer it gets to the departure date, the less likely it will be to restore a cancelled application. Only when this payment has been made, will a member of our team request to have your DS-2019 (visa sponsorship document) processed by the visa sponsor. After the DS-2019 (visa sponsorship document) is generated, we will send this out to you along with guidance on how to obtain your J1 visa. The sponsor will then support your entry to the United States, provide support to you via email and phone and ensure your continued compliance with the US state department.

Whilst start dates can never be guaranteed, we work closely with the visa sponsor to ensure your application is processed as quickly as possible. The participant understands that they are responsible for completing their application in a timely manner and that delays in completing any of the tasks above could result in a later start date than originally planned.

On average, an application can take 13 weeks from the moment a participant signs up to when they receive their DS-2019. Because of this, it is strongly encouraged that all applicants apply to our program as early as possible and before the end of January. Guarantees can’t be made, but this will give a participant the best chance of securing the visa in time for their proposed start date.

It is the responsibility of the participant to exercise due care once in possession of the legal documentation (DS-2019 (visa sponsorship document)) and visa. The cost of replacing these items must be borne by the participant and paid directly to us before departure and to the visa sponsor if this occurs while in the USA on the program. The cost of replacing a DS-2019 is $150 USD.

What fees will you need to pay to third parties? • Any additional travel insurance you wish to take • Return flights • Transport from the airport once you arrive in the USA • Proof of funds (you must be able to show proof that you have at least $800 USD in support funds when you arrive in the USA) • Accommodation (this is usually deducted from your pay by your employer if they provide housing for you) • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days’ notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice. By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your program interview taking place. Once you have completed an interview with the company your deposit will be considered as used and will therefore be non-transferable to another program.

Your deposit is protected for life, however, is not transferable to another person. Your DS-2019 (visa sponsorship document) must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport and to verify the information on your DS-2019 is correct once received and to inform the company of any errors before travelling. The DS-2019 (visa sponsorship document) replacement cost, due to misinformation or loss by the applicant is $150 USD.

4. Program cancellation

The assessment fee is a non-refundable payment. The only exception is if your application is rejected by the company before submission to the US sponsor, in which case you are subject to a CAD$50 administration fee. The below amounts will be held by the Company when cancelling at specific stages. The non-refundable assessment fee is not included in the below amounts: • If you choose to cancel before your application interview – The assessment fee will be held • If you cancel after your application interview but before you have been hired by an employer – 75% will be held. • If you cancel after your job has been secured or you have submitted your job to the visa sponsor for approval – 100% will be held (no refund due) • If you cancel after your DS-2019 (visa sponsorship document) has been issued – 100% will be held (no refund due) • If you cancel from the program after June 30th no refund will be due.

Along with our US visa sponsor, we reserve the right to refuse sponsorship to any applicant who does not meet the Program eligibility requirements or any applicant that we deem to not be appropriate to accept in the general interests of the Program. In the event that we refuse to accept an applicant on the Program, full cancellation fees may apply. Applicants are responsible for and are obliged to check eligibility on our website before they book.

If you must cancel from the program you must confirm this in writing and return your DS-2019 (visa sponsorship document), insurance policy and receipt of booking to us. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

Should any participant accept a position, either sourced directly or with our assistance, and pay the full program fee, then choose to cancel the contract with the employer before travel, their program will be cancelled, and the program fee and all associated elements will be deemed non-refundable unless the reason is related to a travel restriction outside of your control.

Failure to obtain job approval will render you, the participant, ineligible for the program & you will not be able to travel to the USA on a J1 visa. There will be no refund on the costs paid to us should you not be successful in obtaining job approval for this program.

By participating in the J1 program all participants are bound by all new program regulations and eligibility criteria that may be introduced at any time and without notice. Along with the US embassy and the visa sponsor, we reserve the right to cancel participation on this program (without refund) if any applicants do not meet the eligibility criteria or fail to abide by the terms and conditions of the program including SEVIS compliance, US sponsor monthly monitoring surveys and employment vetting etc.

5. Visa

J-1 Summer Work Travel Eligibility: • The applicant agrees that they are a full-time student pursuing a university degree. • You have not committed any criminal or driving under the influence (DUI) offence • The applicant must hold a passport valid for travel to the US for the full duration of the program when applying (EU passports must be valid until the end of their J1 visa. Non-EU passports must be valid for 6 months after the end of their J1 visa.) Full name and details exactly as it appears on the passport you will use to travel to the USA must be used on the Program application form and subsequent enquiries relating to your application. • All applicants must undergo a program interview as this is a mandatory requirement to participate in the J-1 summer work and travel program. • The participant must have at least US$800 USD with them upon arrival in the US in order to support themself in the US until they receive their first pay check. The participant understands that wages might not cover the entirety of program and living expenses and that they should have access to additional personal funds. The US Sponsor recommends that participants bring a minimum of US$1,200 USD.

The conduct and requirements of the Work & Travel USA program are subject to US Government approval and may change without notice.

Restrictions • The applicant understands that a J-1 visa cannot be extended. They must declare that they have no intention of staying in the USA after the final date allowed by this program. • J1 applicants may remain in the US for 30 days after the program end date on form DS-2019 (visa sponsorship document). • Once an applicant has commenced their travel to the US neither the Company nor the visa sponsor can amend the program dates as listed on the DS-2019 (visa sponsorship document) for any reason. It is the applicant’s responsibility to check prior to travel that the dates are correct. • Individuals who have recently held a J-1 visa for the US may have to remain in their home country for a minimum of 90 days before your US Sponsor can issue a DS-2019 (visa sponsorship document) for Work &Travel USA. Please contact us for details. • You can’t be offered a job with employers who have experienced lay-offs within the last 120 days; no jobs with employees that are on strike or lock-out; Employment that does not allow for meaningful cultural exchange with Americans is not permitted. Relevant factors include the job duties, workplace, geographical location, work schedule, and hours per week. • If the applicant does not have sufficient English skills and does not arrive on time and/or has misrepresented any statement in the application, the job offer may be revoked. • The work authorisation document (DS-2019 (visa sponsorship document)) and visa issued on this program allow the participant to work with their approved employer. Should you, the participant, leave the position without contacting and receiving approval from the US sponsor, then your US sponsorship on the program will be withdrawn and you will be expected to leave the USA as your visa is considered void. • It is important to note that new regulations by the USA department of state mean that your return date from your J1 program can be no later than the day before the first day of term for your college (this is not dependent on your course but the first day the college opens for student participation) or October 14th, 2025– whichever is earlier. • You must be travelling to the USA for a duration of at least 6 weeks. You will not be able to obtain a Social Security card if your departure from the USA is any less than 6 weeks meaning you will not be able to legally carry out any paid work. • The latest you may enter the USA on the program is July 31st.

Your visa sponsor • The applicant understands that the Company use an approved visa sponsor that issues the DS-2019 and is responsible for the program operation. • The applicant understands that the visa sponsor is responsible for providing support services in the USA. If there are questions or applicant experiences problems during the program, they are to reach out to the visa sponsor for help during business hours and the 24/7 number in case of an emergency. • The applicant agrees to notify the visa sponsor if they complete their program early and departs the US prior to the end date listed on their DS-2019 (visa sponsorship document). • The applicant understands that the visa sponsor reserves the right to close the program at short notice or to cancel the program if a situation arises where this is necessary. If the visa sponsor cancels an application, no charge applies. • Despite reasonable efforts made by the visa sponsor to provide for a positive program experience, they cannot guarantee that the applicant will not experience problems or difficulties; these may be temporary or may require return to your home country. Such problems may include but are not limited to job loss, firing, program termination, housing problems or Social Security related problems. The visa sponsor will make all reasonable efforts to assist, but they cannot guarantee a positive outcome. • All participants are required to complete an orientation with the Company and the visa sponsor before they depart on their J1 Visa. This is a US Government mandatory requirement for the program. Failure to complete the orientation before departure will result in the participant’s cancellation from the program. Full cancellation fees will apply in these cases. • Participants on the J1 program are required to comply with all visa sponsor program rules, as listed in these program terms and conditions. If a participant violates any program rules, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their program. • The applicant understands that they are required to create an online account where they must monitor communication with the visa sponsor, respond to surveys, and access important information. You are required to monitor your account weekly. • The visa sponsor must provide SEVIS with the applicant’s current address, telephone number, and email and it must be updated each and every time this information changes. Failure to do so can lead to program termination.

DS-2019 (visa sponsorship document) • Only one original physical copy of your DS-2019 (visa sponsorship document) will be issued at any time by the Sponsor and this is the only valid version. • If you lose or damage your DS-2019 (visa sponsorship document) a new valid version must be issued by the Sponsor and you will be required to cover the costs of $150 USD. • If you lose or damage your DS-2019 (visa sponsorship document) please contact the Company at the earliest opportunity. • Your DS-2019 (visa sponsorship document) must be kept with your passport whilst in the USA. • If you forget or lose your DS-2019 (visa sponsorship document) you may be denied entry to the US or may invalidate your visa and be at risk of deportation. The company are not responsible if immigration deny entry or propose deportation due to insufficient documentation. • You will be responsible for any additional costs incurred reissuing documentation. • The Company does not keep a copy of your DS-2019 (visa sponsorship document), and you may be asked to present it during any future applications to visit or work in the USA. • The Company aims to assist you with your arrival to America before your contract start date but is not responsible for delays caused by yourself, the US Embassy, the postal service or the courier company.

The Company is not responsible for any applications held for additional processing or refused by the US government or any disrupted travel plans due to visa processing delays.

6. Additional program documentation and fees

To participate in the Work USA program you will incur additional third-party fees which are outlined in section 2.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have a confirmed summer placement and have been issued a DS-2019. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that the company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by the US embassy.

8. Insurance

Medical insurance is provided as part of the program. Full information of your Insurance plan and the claims procedure will be provided to you once the policy is issued. The Company is not the insurance provider and is not liable for any claims, coverage updates or refunds related to the policy.

The Sponsor insurance policy includes exclusions for pre-existing medical conditions and any medication that you use regularly. Please ensure that you have read and understood the terms and conditions and exclusions included in your insurance policy in advance of your departure from your home country. The insurance policy may include an excess or deductible, which you will have to pay on any qualifying claims. If there are any items not covered by the policy, it is your responsibility to acquire any additional policies to protect you during your time in USA.

You should always carry the insurance card provided by the Sponsor in case treatment is needed in the USA.

Any injuries incurred whilst working at your work should be covered by the employer Workers Compensation Insurance Policy.

9. Job support

• For participants availing of job assistance, at the time of interview employers or interviewers may offer you the job on the spot. If you accept this job offer, even verbally, the job placement of this program will be considered complete. Any cancellations after this will fall under the standard cancellation terms listed in section 4. If you later decide to refuse this job offer, prior to your departure to the USA then you will have the opportunity to apply for another position. However, due to the nature of the Program and the processing time to have your job vetted and visa approved, we cannot guarantee that you will be able to fly out by a specific date. Should you wish to withdraw your application instead of finding a different job, the above cancellation terms will apply. • For participants availing of job assistance, we do not guarantee any job locations in the USA. We will make available to all participants who avail of job assistance a job interview with an American employer but make no guarantee that you will receive an interview, or job, in your preferred location. • Please also note, by signing up to a J1 job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. • It is up to each participant who has availed of job assistance to apply for an interview for their American job through the employer database released to them once their application materials have been received by and fully processed by the J1 program team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis. • Please be aware that neither the program sponsor or the Company are responsible for the contract of employment between the participant and your American employer regardless of whether the participant sourced the position directly or through assistance provided by us or the visa sponsor. This also extends to any issues between the employer and participant that may develop. Participants are advised to contact their vias sponsor should they require any assistance with resolving any employment issue. • In the case where a participant fails to show up for any interview registered for and facilitated through the Company there will be no refund of any monies paid towards the J1 program • For jobs sourced through the Company or the visa sponsor, due to weather conditions, or other factors beyond eithers control, some jobs have uncertain start dates and hours of work, and employment may become unavailable. The participant must be able to support themself in the US until they get their first pay-check, and/ or in the event of reduced working hours and must have at least $800 USD upon arrival in the US. For jobs sourced through the Company or the visa sponsor, neither organization are responsible for the participant’s expenses incurred if for any reason the participant has not started work by the agreed date due to weather conditions or delays in obtaining Social Security numbers at their place of employment or for any other reason not under our direct control. • If a sourced job position is no longer available, through no fault of the participant’s own, after a signed JOF has been issued to the participant, or if for any reason we deem it necessary to relocate a participant from a sourced job either before the job commences or at any time during the job period, we will assist the participant in finding another position, but we make no guarantee with respect to being able to do so. Nor do we make any representation that we will be able to find work for the participant in the same geographical area or the same type of work or pay as the original sourced job.

10. Your work USA placement

Your placement obligations • All travel before, during and after the Program is at the applicant’s own risk. Any applicant who chooses to operate motorized vehicles is responsible for obtaining the necessary license, permission and insurance and does so at their own risk.

Pre-placement • Participants on the Work & Travel USA program are required to maintain communication with their employer prior to arrival, notify them in advance of their arrival and departure dates, and advise them of any changes to their travel itinerary due to visa delays or any unforeseen circumstances • The applicant understands that when accepting a job with an employer, they agree to do their best, abide by the terms of the job offer, to comply with the employer’s rules and company policies • Under no circumstances are jobs guaranteed. Even for jobs sourced through us or your visa sponsor, under no circumstances are job positions guaranteed. Even in the case when an employer represents that a job is being held, this does not constitute a binding contract that the job will be available when the applicant arrives. The employer’s commitment is one of good faith only. • Participants should not accept a position if they cannot commit to the specified time period requirements of the employer. • It is the participant's responsibility to ensure they check the details of the contract of employment, to research availability of suitable housing in the location of work and ensure they are satisfied with all conditions outlined in the employment contract. the Company are not liable for any issues that may arise on matters deemed to be the responsibility of the participant. • The applicant will inform us immediately if their planned date of entry to the US changes forwards or backwards. A change in your arrival date may require a change in the DS-2019 (visa sponsorship document); if applicable, the applicant agrees to pay the DS-2019 (visa sponsorship document) replacement & reissue fees involved.

During your placement • The participant understands that neither the Company or the visa sponsor are to be held responsible for any difficulties with participants receiving their Social Security Numbers/Cards, and any expenses incurred due to delays arising from the above. • If, during the program, the participant encounters any difficulties with Social Security, safety, health, the job, housing, including charges or fees for housing, sanitary conditions, overcrowding, etc. or any other problem, the participant must notify the visa sponsor as soon as possible.

Committing a crime • Participants on Work & Travel USA are required to comply with all US laws while inside the United States. If a participant violates any US law, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their program. A terminated participant also loses their legal right to remain in the US Employment or Job-Related Conditions • The applicant understands that they are subject to all US local, state and federal law and agree to abide by them. They are aware that stealing/shoplifting is a serious offence that can and does lead to possible jail time. The visa sponsor will provide advice and support if arrested, but all legal fees are the applicant’s responsibility. • The applicant agrees that if during your application you commit any criminal or DUI offence to contact your J1 team immediately as it can lead to your J1 Summer work and travel to be cancelled.

Your behaviour • The applicant must agree to behave ethically and responsibly while in the USA. They understand that their DS-2019 (visa sponsorship document) and insurance can be cancelled at the discretion of the visa sponsor if they behave in a way that is in violation of the program rules or can be deemed unethical. • All program participants agree to abide by the program conditions, including financial requirements, and to return home at the end of the program. Furthermore, the participant recognizes the importance of sharing their cultural experience with their home country. • The applicant is responsible for reading and carefully considering all materials made available that relate to safety, health, legal, environmental, political, cultural and religious customs and conditions in the US. Each applicant must take full responsibility in the event that laws, regulations, or customs are broken, regardless of foreknowledge. • The participant understands that they are expected to actively participate in American Cultural Activities during the program. The participant agrees to make a good faith effort to seek out and participate in American Cultural activities and to interact with American Citizens. The visa sponsor will provide access to online learning and information about life in the U.S. Depending on timing and location. They will also provide opportunities to attend Connect USA events. The participant understands that complete information about cultural exchange opportunities will be made available at a later date. • The applicant is responsible for all their acts along with any loss or damage resulting therefrom while on the program. The applicant agrees to indemnify and hold harmless The Company & the Visa sponsor, its officers, shareholders, affiliates and employees from and against any claims, causes of action and liability for any financial or other loss, damage, personal injury, illness or death suffered or incurred by the applicant, whether based on tort, breach of contract or any other theory. In addition, the participant agrees to release and hold harmless the Company and the visa sponsor from its own negligence.

Termination/withdrawal from the program • Withdrawal from the program means that the visa sponsor will withdraw your sponsorship and you will no longer be permitted to work in the US, however you will be allowed to stay in the US for your 30-day travel period. This 30-day period will begin from the date your sponsorship is withdrawn. • Termination from the program means that the visa sponsor will withdraw your sponsorship and you will no longer be permitted to work in the US, and you will NOT be allowed to stay in the US for your 30-day travel period. You will have to leave the US immediately • Any Work & Travel USA applicant who is withdrawn or terminated from the program will be required to return home at their own expense. A terminated applicant also loses their legal right to remain in the US. Termination may negatively impact the applicant’s ability to obtain future US visas. • If an applicant is Withdrawn or Terminated from the program for violation of any program rules, they will not be permitted to participate on any program in the future that requires sponsorship from the visa sponsor

Visa requirements • Participants on Work & Travel USA are required to comply with all US Government visa and immigration requirements including the SEVIS tracking as follows: a) notification of arrival in the US to your visa sponsor within 10 days of DS-2019 (visa sponsorship document)program start date; b) providing a valid address, email address, and phone number upon arrival at US employer c) notification to the visa sponsor of any change in US home address, phone number, and/or email address within 10 days of change. Failure to comply with these requirements will result in the participant’s J-1 Visa program being terminated. • The participant understands that they are to complete monthly surveys while in America. The U.S. Department of State requires that all Summer Work & Travel Visa Sponsors have contact with all participants every 30 Days. In response to this requirement, the visa sponsor will reach out to participants every 30 days while participants are on their program. The participants must respond to these communications and complete any survey/phone call that is arranged. Your due date will be based on your initial SEVIS registration date. Participants that do not comply with the monthly check-ins may face termination of their program • Participation on the Program begins when the applicant legally enters the US and, subject to this contract, terminates on the day of departure from the US (within the legal Program dates). Participation on the Program will end a maximum of 5 months from arrival in the US (15th September is the last day that any student participating on the program can work). Participants can arrive up to a maximum of 5 days prior to their DS program start date and remain in the US up to 30 days beyond their DS program ‘end dates’, as long as their total stay in the US does not exceed 5 months.

Your Obligation to your employer/changing employment • All employment, including second jobs, must be vetted and approved by the visa sponsor prior to work commencing. The applicant understands that the visa sponsor will contact their prospective employer to verify employment details. Your visa sponsor reserves the right to deny any job according to the current and/or anticipated rules, regulations, and intent of the J-1 Exchange Visitor program. All jobs must be seasonal in nature and not displace year-round American workers. Employment that does not allow for meaningful cultural exchange with Americans is not permitted. From time to time the list of prohibited jobs is updated. • If the participant does not meet their contractual obligations to the employer or the visa sponsors rules regarding employment obligations (e.g. not receiving approval to change/leave job or not give 2 weeks’ notice to employer if leaving job etc.), the visa sponsor may at its sole discretion withdraw or terminate sponsorship of the participant. • Participants must work for the employer listed on their Job Offer Form (JOF). If, for any reason, a change of employer becomes necessary, applicants must contact the visa sponsor and obtain written approval BEFORE changing jobs. If an applicant leaves their employment without the prior written approval of the visa sponsor, or engages in employment without prior approval, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the termination of their program and their legal right to remain in the US. • In the case of a change of job or of premature termination of job, or if the employment is terminated before the end of the program for any reason, or if the applicant decides to return home early, no fees will be refunded. • If a participant is fired from their job for violation of employer policies, including, but not limited to, their failure of a company-required drug test at the commencement of or anytime during employment, they may be withdrawn from the program with no refund of the program or job service fees. • If the participant’s original job ends before the legal working dates listed on the DS-2019 (visa sponsorship document) for any reason, it is the participant’s responsibility to inform the visa sponsors US office and get approval for any new job. • if the participant wishes to leave their employer, they must contact their visa sponsor to explain why they want to change jobs and seek approval for a `change of employer' before they can switch employers. if approval is granted, they must work a minimum notice period of 2 weeks from date of approval before finishing with their current employer.

Housing Conditions • Neither the visa sponsor nor the Company provides housing. If an employer does offer housing it is usually on a first-come, first-served basis. The applicant must notify the visa sponsor if they have any concerns regarding the safety and/or suitability of the housing provided by their employer. If the applicant arranges housing independently, they agree to use their best judgment in securing housing that is safe and suitable. Housing arrangements that involve overcrowding and/ or hot-bunking (multiple individuals using one bed and sleeping in shifts) are prohibited. Whether the applicant arranges housing independently or through the employer the applicant will be required to sign a lease and pay a deposit, which usually amounts to the first and last month’s rent and may include an additional security deposit. If the applicant has any doubt about the suitability of their housing, they must notify the visa sponsor immediately. • The visa sponsor strongly recommends all applicants should have a rental agreement with a landlord, which includes information about weekly or monthly rent, security deposit, utilities, process for returning the security deposit, and all other important details. • Any property damage is applicant’s sole responsibility and must communicate directly with their landlord to pay for such damage pursuant to the rental agreement. • If you intend to work in California, you will be required to provide proof of accommodation as well as a confirmed job offer in order to be allowed to travel to California on your J1 Visa Program • The US Department of state has seen an uptake in housing and rental scams where J1 visitors transfer money before they start their program to a fraudulent realtor or landlord, scamming the victims out of hundreds if not thousands of dollars. Other reported scams involve phone calls from alleged government representatives demanding personal information and money with threats of deportation from the U.S. Please keep this in mind when reviewing housing assistance. If you became a victim of any kind of scam, please communicate this to the visa sponsor and complete an incident report and send it to the Department at SWTsponsors@state.gov. • If, during the course of the program, the participant is evicted from housing, or is warned in writing that they are at risk of eviction, as a result of participant’s behaviour, partying, excessive noise, overcrowding, or other housing violation we will consider this a violation of the program rules. The visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their program. • If the visa sponsor deems, in its sole discretion, or if it is advised by the State Department that an applicant’s housing and/ or work placement is unsafe or unsuitable, the applicant agrees to cooperate fully with the visa sponsor and us to relocate to new housing and/or work placement without delay.

11. Declaration

Any dispute or claim against the sponsor will be subject to the sponsor agreement, and may be exclusively arbitrated in a specific location within the USA. I know of no reason why I may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the US; previously experienced US visa/immigration problems; or have overstayed on a previous visit). If I suspect that I may have problems, I will disclose these reasons in writing to the J1 team. If a visa is refused for reasons previously undisclosed, no refund will be given.

SWAP EXTRA MILE PROMISE

Every SWAP program has been shaped by our Youth Advisory Panel (YAP) and we recruit roadtesters to trial our programs to make sure they work for our customers. But after all of that, if you’re not happy with your SWAP experience we’ll put a human on it to investigate and provide assistance.

The important stuff T&Cs • We don’t believe in lots of complicated jargon. Our Extra Mile promise is founded on trust, honesty and common sense. • Travel isn't black and white. Each case will be dealt with on a case-by-case basis and handled by our dedicated SWAP Support Squad. • The joy of our trips is that you’re away for an extended period of time. If during the part of your trip when you’re in the care of SWAP or one of our in-country partners and you don’t feel like we’ve delivered what you signed up for, you just need to contact us. One of our SWAP Support Squad will be in touch to find out what's happened and to gather all the intel. If something was clearly wrong with your trip and was not as described in the inclusions/service, and it was in the control of ourselves or our in-country partners, we’ll work out refunding you for the part of the service that didn’t live up to our high standards. • To help us make the policy fair for everyone, we follow a simple process for every request. To be eligible for the SWAP Extra Mile promise, you must flag an issue within seven days of any problems with our service.

Step 1 Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.

Step 2 If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your SWAP product. You’ll be refunded within ten working days.

What's not covered • We can't help fix a problem that happened six months previously. The SWAP Extra Mile promise is only valid when you flag an issue within seven days of any problems that have happened with our service. • Things outside of our control. This includes visa denials, missed flights, travel delays, and where personal behaviour has impacted your employment or experience.