Upon payment, SWAP programs are non-refundable. Exceptions apply when the applicant is not accepted on a program or when cancellation occurs due to serious personal illness or death of an immediate family member and there will be an administration fee of 5% retained by SWAP. Official documentation will be required in these circumstances.
When you sign up for a SWAP program, it’s understood that you have made the decision to work and travel abroad and you have 12 months from the date of registration to travel. When you register for a SWAP program through our website, you will need to agree to our Program Conditions and our Refund Policy there. If you have any questions about either policy, please feel free to write to us at email@example.com to learn more.